Thank you so much for shopping with us. We appreciate your support as well as your decision to purchase something HAWT.
While we are not perfect, we do try our best to be!
WITH THAT SAID, THINGS DO SOMETIMES GO UNPLANNED. IF THIS IS THE CASE, WE WILL TRY OUR BEST TO SATISFY OUR CUSTOMERS. PLEASE CHECK OUT OUR FAQ FOR MORE INFO & RESOURCES.
Frequently Asked Questions
Do you accept returns?
Yes, but only under special circumstances and due to COVID, we are currently not accepting ANY RETURNS. For more information, please email us at firstname.lastname@example.org
How many days does a customer have to return the product?
Under certain circumstances, a customer has 10-days since the purchase of the item to return all products. Custom or personalized products do not qualify for returns.
What’s your response to a return? Do you return the shipping costs, or cover the cost of the return shipment?
In the case of a return, both HAWTSHXT and the customer will agree on a mutual exchange.
Full refunds (not including shipping), store credit and/or exchanges for a different size or item with the same or similar price.
How long does shipping take?
An email confirmation will be sent to the email address provided within 24 hours of purchase. Please allow 3-4 days for order fulfillment & processing and 2-3 days for shipping. (Expect your order in 5-10 business days) However, due to COVID-19, please allow a delay in processing and shipping. We thank you for your patience.
Is there expedited shipping?
Yes, we typically offer expedited shipping as an option. However, due to COVID demands, it is currently not guaranteed or available.
What are standard shipping costs?
Standard shipping costs depend on customer location and preference.
If you are local * Fairfield County or live in CT, contact us for a free shipping code. Your shipment costs are on the house :)
For any issues or a change of heart, please email us at email@example.com or DM us on instagram @HAWTSHXTTHELABEL, within 7 days of purchase requesting a refund or exchange. Please include your name, contact info, a copy of your receipt, photo and how we can help. If a package arrived damaged, please also include a photo of the box/package and contact us as soon as you can so that we can assist you. Clothing should be in new condition for returns. We’ll split the return shipping cost unless the return is due to a defect, in which case the return is on the house.